Mastering Tenant Relations: The Cornerstone of Successful Property Management in Beechboro

In the dynamic landscape of Beechboro property management, the quality of tenant relations is not merely a factor but the very bedrock upon which enduring success is built. At Smart Realty, led by the astute Licensee Mahi Masud, we understand that a positive and proactive approach to tenant communication is paramount. This is not a peripheral concern but a core operational principle that directly impacts tenant retention, property upkeep, and ultimately, owner profitability. Our commitment to fostering strong, respectful relationships with every tenant is unwavering, and this philosophy permeates every aspect of our service.

The Power of Proactive and Responsive Communication

The digital age has amplified expectations for immediate responses, and in property management, this translates to swift and clear communication. We recognize that tenants often reach out with urgent concerns, and a delayed or dismissive response can quickly escalate into a significant issue. Our team is trained to prioritize incoming inquiries, ensuring that every tenant feels heard and valued. This means responding to emails and calls promptly, and when a complex issue arises, we take the time to explain the situation thoroughly and outline the steps we are taking to resolve it.

Leveraging Technology for Seamless Communication

Smart Realty employs a suite of advanced communication tools to ensure that every interaction is efficient and impeccably documented. From dedicated property management software that provides a central hub for all communications to encrypted messaging platforms, we ensure that all tenant inquiries are logged, tracked, and addressed. This meticulous record-keeping not only enhances transparency but also serves as a valuable reference point, preventing misunderstandings and providing irrefutable evidence of communication should any disputes arise. This proactive stance on documentation significantly mitigates risk for our property owners.

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The Art of Active Listening: Understanding Tenant Needs

Effective communication is a two-way street, and our property managers excel in active listening. This involves not just hearing what a tenant is saying, but truly understanding the underlying sentiment and the practical implications of their requests. Whether it’s a minor repair request or a concern about a neighbour, our team is trained to ask clarifying questions, empathize with the tenant’s situation, and seek solutions that are mutually beneficial. This deep understanding allows us to anticipate potential issues and address them before they become major problems, thereby preserving the integrity of your investment.

Building Trust Through Transparency and Clarity

Our commitment to transparency extends to our communication with tenants. We believe in using plain language, avoiding jargon, and being upfront about processes and timelines. This builds a foundation of trust, making tenants more likely to cooperate with property inspections, maintenance requests,, and lease renewals. When tenants feel respected and informed, they are more inclined to treat the property with care and adhere to the terms of their lease agreement, directly correlating to better outcomes for property owners. We never outsource this crucial aspect of our service; it is handled internally by our dedicated professionals.

Mitigating Risk Through Comprehensive Documentation

The importance of documenting every tenant interaction cannot be overstated. For property owners in Beechboro, this meticulous record-keeping acts as a shield against potential disputes and legal challenges. Every phone call, email, text message, and inspection report is securely stored within our system. This comprehensive audit trail provides irrefutable evidence of communication and actions taken, offering peace of mind and robust protection for your asset. This is a Non-Negotiable aspect of our all-inclusive property management model, ensuring that you are always protected.

The Mahi Masud Difference: Personal Oversight in Tenant Relations

Licensee Mahi Masud’s hands-on approach is a cornerstone of Smart Realty’s success. He personally oversees the implementation of our tenant communication protocols, ensuring that they are not just followed but truly embodied by our team. This personal involvement guarantees that every property under our management benefits from a superior level of tenant engagement, fostering a respectful and cooperative environment that ultimately safeguards and enhances your property’s value.

Proactive Maintenance: Safeguarding Your Beechboro Investment Through Foresight and Diligence

In the competitive Beechboro property market, the long-term value and rental appeal of your investment hinge significantly on proactive and preventative maintenance. At Smart Realty, under the experienced leadership of Licensee Mahi Masud, we believe in a philosophy that transcends reactive repairs. Our approach is to anticipate and address potential issues before they manifest, thereby safeguarding your property from costly damage, minimizing tenant disruption, and ensuring optimal returns. This rigorous maintenance strategy is at the heart of our all-inclusive property management service, with no hidden fees attached.

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Implementing Seasonal Maintenance Checklists for Peak Performance

The external factors affecting properties can change dramatically with the seasons. Our expert team meticulously develops and implements tailored seasonal maintenance checklists designed specifically for the Beechboro climate and its unique challenges.

Spring Readiness: Preparing for Warmer Months

As Beechboro transitions into spring, our focus shifts to ensuring properties are prepared for increased sunshine and potential heat. This involves detailed inspections of:

Cooling Systems: Thorough servicing of air conditioning units, including cleaning filters and checking refrigerant levels, is crucial to ensure efficient operation and prevent costly breakdowns during peak summer demand.
Exterior Drainage: Clearing gutters and downpipes of debris prevents water damage and potential flooding around the property’s foundation, a critical step as rainfall patterns can shift.
Irrigation Systems: Testing and adjusting garden watering systems ensures optimal hydration for lawns and gardens, maintaining aesthetic appeal and potentially reducing water bills.
Pest Prevention: With warmer weather, pests can become more active. We conduct preventative treatments for common household pests, a proactive measure to maintain a healthy living environment for tenants and prevent damage to the property.

Summer Vigilance: Maintaining Comfort and Preventing Overheating

During the hottest months, our attention is on ensuring maximum comfort for tenants while protecting the property from heat-related stress.

Window and Door Seals: Inspecting and, if necessary, replacing worn seals on windows and doors helps to keep cool air inside and reduce reliance on air conditioning, leading to lower energy bills for tenants and a more sustainable property.
Roof and Insulation Checks: While not a weekly task, our periodic inspections include a visual check of roof areas for any signs of damage that could be exacerbated by intense sun and heat, and ensuring insulation remains effective.
Pool and Spa Maintenance (if applicable): For properties with these amenities, rigorous daily or weekly checks are implemented to ensure cleanliness, safety, and functionality, preventing costly repairs and maintaining tenant satisfaction.

Autumn Preparations: Securing Against the Elements

As Beechboro experiences its autumn transition, our focus shifts to preparing properties for cooler temperatures and potential wind and rain.

Heating Systems: Servicing of all heating units, including duct cleaning and safety checks, is paramount to ensure safe and efficient operation throughout the colder months.
Gutter and Downpipe Clearance: A final comprehensive clearing of gutters and downpipes prevents water buildup and potential ice dams in colder periods, protecting the roof and foundations.
Tree and Shrub Trimming: Removing overhanging branches reduces the risk of damage to the property during windy conditions.
Exterior Wall and Roof Inspections: Performing visual checks for any cracks or damages that may have occurred during summer, and addressing them before winter rainfall can cause significant issues.

Winter Resilience: Protecting Against Cold and Damp

During the colder months, our primary concern is ensuring the property remains warm, dry, and free from issues related to dampness and freezing.

Plumbing Checks: Insulating exposed pipes in vulnerable areas and checking for leaks or signs of frost damage is crucial to prevent burst pipes, a common and expensive winter problem.
Ventilation and Dampness: Encouraging tenants to maintain proper ventilation helps prevent condensation and mold growth, which can thrive in colder, more humid conditions. We provide clear guidance on this.
Gutter and Downpipe Monitoring: Regular checks to ensure drainage is not blocked by ice or debris, preventing water from seeping into foundations or basements.

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Early Detection and Cost-Effective Repairs

Our preventative maintenance strategy is built on the principle of early detection. By conducting regular, thorough inspections, we identify minor issues—a dripping tap, a loose floorboard, or a minor crack in grout—before they escalate into significant, expensive problems. This proactive approach not only saves our property owners considerable expense in the long run but also minimizes inconvenience for tenants, contributing to a positive rental experience and higher tenant retention rates.

Addressing Common Issues: A Preventative Mindset

Plumbing Excellence: We proactively inspect all plumbing fixtures, including faucets, toilets, and showerheads. Identifying and addressing minor leaks or issues with water pressure early on prevents water wastage, potential water damage, and the costly repairs associated with burst pipes or major blockages. Our team is vigilant about checking for any signs of corrosion or wear in pipes and fittings, especially in older properties.
HVAC Longevity: Regular servicing of heating, ventilation, and air conditioning (HVAC) systems is critical. We ensure filters are cleaned or replaced, refrigerant levels are optimal, and all components are functioning efficiently. This not only keeps tenants comfortable year-round but also extends the lifespan of these expensive appliances, deferring replacement costs for owners.
Electrical Safety First: Our inspections include a review of electrical outlets, switches, and visible wiring for any signs of wear, damage, or potential hazards. We ensure RCDs (Residual Current Devices) are functioning correctly to enhance safety and prevent costly electrical fires or damage.
Pest Management Protocols: Beechboro, like any vibrant community, can experience pest activity. Our preventative pest control measures, conducted by trusted professionals and integrated into our seasonal checklists, drastically reduce the likelihood of infestations, protecting the property’s structural integrity and maintaining a hygienic living environment.
Structural Integrity: While major structural assessments are infrequent, our day-to-day inspections by experienced eyes are adept at spotting early indicators of potential issues, such as foundation cracks, rising damp, or roof tile displacement. Addressing these early can prevent catastrophic failures.

The Mahi Masud Guarantee: Meticulous Care for Maximised Value

Licensee Mahi Masud’s personal commitment to property excellence is the driving force behind our preventative maintenance program. He insists on a level of detail and diligence that ensures every property under Smart Realty’s management is maintained to the highest standards. This hands-on oversight means that your investment is not just managed; it is meticulously cared for, with every potential issue identified and rectified with precision. This dedication to preserving and enhancing property value—whether for rent or sale—is what sets us apart.

The Art of Tenant Selection: Securing Reliable Residents for Your Beechboro Property

For property owners in Beechboro, the selection of the right tenant is a critical decision that directly impacts the security of your investment, the property’s condition, and your peace of mind. At Smart Realty, led by the discerning Licensee Mahi Masud, we elevate tenant screening from a mere administrative task to a strategic process. Our proven method is designed to identify and secure reliable, responsible residents who will care for your property and fulfill their lease obligations consistently. This rigorous approach is integral to our comprehensive property management service, ensuring predictable income and minimizing potential risks without any hidden charges.

Comprehensive Tenant Screening Criteria: A Multi-Layered Approach

Our tenant screening process is not a single step but a robust, multi-layered system designed to gather comprehensive information and identify potential red flags. We understand that thoroughly vetting prospective tenants is the most effective way to prevent future problems.

Application Review: The Initial Gateway

Every application received by Smart Realty is meticulously reviewed by our experienced team. We go beyond surface-level information and delve into:

Completeness and Accuracy: Ensuring all sections of the application form are filled out accurately and completely. Incomplete applications can be an indication of disorganization or a lack of transparency.
Employment Verification: Contacting employers directly to confirm employment status, duration, and income. This is a critical step to ensure tenants have a stable source of income to meet rental obligations.
Rental History Verification: Speaking with previous landlords or property managers to ascertain rental payment history, property care, and adherence to lease terms. This is often the most telling part of the application. We specifically inquire about late payments, damages, neighbour complaints, and reasons for vacating.
Identification Verification: Ensuring all submitted identification documents are valid and correspond with the application details.

Leveraging Industry-Best Practices for Reliable Tenant Acquisition

Our strategies for tenant selection are informed by years of experience and adherence to the highest industry standards, ensuring we find the most suitable individuals for your Beechboro property.

The Importance of Credit and Reference Checks

Beyond the initial application review, Smart Realty conducts thorough credit and reference checks.

Credit Reporting: We utilize reputable credit reporting agencies to assess the financial history of applicants. This provides an objective view of their creditworthiness, highlighting any history of defaults, bankruptcies, or significant debt, which can be indicators of potential financial instability.
Personal and Professional References: We carefully evaluate references provided by the applicant, looking for consistency and positive feedback regarding their character, reliability, and ability to manage responsibilities. We are trained to discern genuine endorsements from superficial ones.

Red Flag Identification: Proactive Risk Mitigation

Our team is highly attuned to spotting potential red flags throughout the screening process. These might include:

Inconsistent Information: Discrepancies between information provided on the application, during the viewing, or in reference checks.
Reluctance to Provide Information: Applicants who are hesitant to provide necessary documentation or contact details for verification.
Blank Spaces or Vague Answers: Applications where critical information is deliberately omitted or vaguely answered.
History of Evictions or Property Damage: A clear indication that the applicant may not be a suitable fit for your property.
Too Many Guarantors: While sometimes necessary, an excessive number of guarantors could indicate a history of financial difficulty.

Understanding and Adhering to Legal Frameworks

Smart Realty operates with a deep understanding and strict adherence to all relevant Western Australian legislation, particularly the Residential Tenancies Act 1987. This legal framework is not a hurdle but a guide that ensures fairness and protection for both property owners and tenants.

Compliance with the Residential Tenancies Act 1987

Our screening process is designed to be fully compliant with the Residential Tenancies Act 1987 of Western Australia. This means:

Fairness and Non-Discrimination: We adhere strictly to anti-discrimination laws, ensuring that no applicant is screened out based on protected characteristics such as race, religion, gender, age, disability, or sexual orientation. Our criteria are solely based on an applicant’s ability to meet the responsibilities of a tenancy.
Data Privacy and Security: All information collected during the screening process is handled with the utmost confidentiality and stored securely, in compliance with privacy regulations.
Clear and Consistent Criteria: We apply the same objective criteria to all applicants, ensuring a fair and equitable evaluation process.

As proud and accredited members of the REIWA (Real Estate Institute of Western Australia), we stay abreast of all legislative changes and industry best practices, ensuring our screening protocols remain state-of-the-art and legally sound.

Avoiding Costly Pitfalls: The Value of Rigorous Screening

The cost of a bad tenant can far outweigh the perceived time saved by a rushed screening. Issues such as rent arrears, property damage, lengthy eviction processes, and lost rental income can accumulate rapidly. Our stringent screening process is an investment in the long-term profitability and security of your Beechboro property, saving you significant financial and emotional distress.

The Mahi Masud Assurance: Personal Commitment to Quality Tenancy

Licensee Mahi Masud’s personal involvement in overseeing tenant selection processes guarantees a level of diligence and insight that is unparalleled. He understands that the right tenant is not just someone who can pay rent, but someone who will respect and care for your property, contributing to a positive and harmonious tenancy. This hands-on approach ensures that every property managed by Smart Realty is occupied by individuals who meet our exacting standards, thereby maximizing its value and protecting your investment.

Harnessing Technology: Streamlining Property Management in Beechboro for Enhanced Efficiency

In today’s rapidly evolving real estate landscape, embracing technology is no longer an option but a necessity for effective property management. At Smart Realty, under the forward-thinking leadership of Licensee Mahi Masud, we have strategically integrated a suite of advanced technological solutions to optimize our operations, enhance transparency, and deliver unparalleled service to property owners in Beechboro. Our commitment is to leverage technology not to cut corners or outsource, but to empower our expert in-house team, ensuring every aspect of property management is handled with maximum efficiency and precision. This integrated approach is part of our all-inclusive model, designed for your convenience and financial clarity, with absolutely no hidden fees.

Automating Back-Office Tasks: Freeing Up Our Expert Team

Our investment in technology is primarily focused on automating repetitive and time-consuming back-office tasks. This allows our skilled property managers to dedicate more of their valuable time to critical areas such as tenant relations, proactive maintenance, and landlord communication, rather than being bogged down by administrative burdens.

Streamlined Rent Collection and Financial Reporting

Automated Payment Processing: We utilize secure and efficient online payment gateways that allow tenants to pay rent easily and on time. These systems are integrated with our accounting software, automatically reconciling payments, sending reminders, and flagging any arrears. This ensures a consistent cash flow for property owners and reduces the manual effort involved in tracking payments.
Automated Invoice Generation: For any sundry charges or approved maintenance beyond routine, our system can generate compliant invoices automatically, which are then reviewed and approved by our team before being sent.
Real-time Financial Dashboards: Property owners have access to secure online portals where they can view real-time financial reports, including rent received, expenses paid, and balances. This 24/7 access to financial information offers an unprecedented level of transparency and control.

Efficient Maintenance Request Management

Online Tenant Portals: Tenants can submit maintenance requests through a user-friendly online portal. These requests are instantly categorized, prioritized, and routed to the appropriate in-house team member or qualified contractor.
Automated Work Order Generation: Upon approval, our system can generate detailed work orders, including property details, tenant contact information, reported issue, and agreed-upon scope of work. These are sent directly to our maintenance team or trusted third-party suppliers, ensuring a rapid response.
Progress Tracking and Communication: The status of maintenance requests is updated in real-time, accessible to both the property owner and the tenant, providing a clear overview of the repair process from initiation to completion.

Specialized Property Management Software: The Backbone of Our Operations

The cornerstone of our technological infrastructure is a robust and highly specialized property management software. This platform is not a generic tool but a tailored solution that integrates all facets of our operations, ensuring accuracy, efficiency, and compliance.

Comprehensive Accounting and Ledger Management

Our chosen software provides advanced accounting functionalities that go far beyond simple bookkeeping.

Integrated Trust Accounting: We maintain impeccable trust accounting records, strictly adhering to industry regulations and the requirements of the Residential Tenancies Act 1987. Every financial transaction is recorded, reconciled, and auditable.
Automated Expense Tracking and Reconciliation: All property-related expenses, from repairs to rates and insurance, are meticulously tracked and reconciled against owner statements. This ensures that owners have a clear and accurate understanding of their property’s financial performance.
Owner Statement Generation: Professionally formatted, detailed owner statements are generated automatically on a monthly or quarterly basis, providing a comprehensive summary of income and expenditure.

Smart Communication and Collaboration Tools

Centralized Communication Hub: All communication with tenants, owners, and suppliers is logged and stored within the property management software. This creates a single, easily accessible history for each property, eliminating lost emails or missed phone calls.
Document Management: Lease agreements, inspection reports, maintenance records, and other critical documents are securely stored and can be accessed by authorized personnel. This ensures easy retrieval and robust record-keeping.
Task Management and Workflow Automation: Our team utilizes the software’s task management features to assign responsibilities, set deadlines, and track progress on various property management activities, ensuring no task falls through the cracks.

Avoiding Tech Overwhelm: Strategic Integration of Tools

While we embrace technology, we do so strategically to avoid overwhelming our team or our clients. Our focus is on integrating a curated selection of powerful tools that work harmoniously, rather than accumulating disparate applications.

Seamless Integration for Optimal Performance

The power of our technological approach lies in the seamless integration of our chosen systems. This means that data flows effortlessly between our accounting software, communication platforms, and maintenance management tools. This interconnectedness eliminates manual data entry errors and ensures that all aspects of our operation are working in sync.

Continuous Review and Optimization

We understand that the technology landscape is constantly evolving. Smart Realty is committed to regularly reviewing our technological infrastructure, identifying new tools and upgrades that can further enhance our efficiency, security, and service delivery. This continuous improvement cycle ensures that we remain at the forefront of property management technology.

The Mahi Masud Advantage: Technology as an Enabler, Not a Replacement

Licensee Mahi Masud’s vision for technology at Smart Realty is clear: it serves as a powerful enabler for our highly skilled in-house team, not a replacement for human expertise. His personal involvement in selecting and implementing these technological solutions ensures that they are aligned with our core values of delivering exceptional service and maximizing property value. This intelligent application of technology means your Beechboro property is managed with unparalleled efficiency, precision, and transparency, allowing us to achieve the highest possible returns for you.

Unwavering Compliance and Legal Acumen: Protecting Your Beechboro Property Investment

In the realm of property management and real estate sales, adherence to legal frameworks is not an optional extra but an absolute imperative. At Smart Realty, led by the meticulous Licensee Mahi Masud, our commitment to strict compliance with the Residential Tenancies Act 1987 and all other relevant legislation is a cornerstone of our service. This unwavering dedication shields both property owners and tenants from risk, ensuring a secure and equitable environment for all parties involved. Our all-inclusive approach means this rigorous compliance is built into every service we offer, with absolutely no hidden fees or overlooked requirements.

Mastering the Residential Tenancies Act 1987

The Residential Tenancies Act 1987 (WA) is a comprehensive piece of legislation that governs the relationship between landlords and tenants in Western Australia. Smart Realty doesn’t just acknowledge this Act; we internalize its principles and integrate them into every facet of our operations.

Legally Sound Lease Agreements

Our lease agreements are not generic templates. They are meticulously crafted by our expert team to be fully compliant with the Residential Tenancies Act 1987, incorporating all necessary clauses and disclosures.

Clarity on Rights and Responsibilities: Each agreement clearly outlines the rights and responsibilities of both the tenant and the owner, leaving no room for ambiguity.
Bond Lodgement and Management: We ensure all rental bonds are lodged with the relevant authority (Bond Administrator) within the legally mandated timeframe and managed according to the Act’s stringent rules.
Rent Increases and Review Periods: Our lease agreements strictly adhere to the Act’s regulations regarding rent increases, including notification periods and permissible frequencies.
Termination Clauses: All termination clauses are drafted with precision, ensuring they align with the Act’s requirements for notice periods and valid grounds for termination.

Strict Adherence to Bond Procedures

The handling of rental bonds is a critical area of compliance under the Residential Tenancies Act 1987. Smart Realty ensures that:

Timely Lodgement: All bonds are lodged with the Rental Bond Administrator within the prescribed timeframe.
Interest and Disbursement: Any interest accrued on the bond is managed as per the Act. Upon termination of the tenancy, claims for deductions are handled fairly and in strict accordance with the Act, with all necessary evidence provided.
Clear Communication: Both owners and tenants are kept informed of bond lodgement and any subsequent claims, ensuring transparency throughout the process.

Ensuring Fair Housing Practices and Tenant Protection

Beyond the transactional aspects of leases, we are deeply committed to fostering fair housing practices. This means treating all prospective and current tenants with respect and ensuring that our processes are free from discrimination.

Proactive Risk Mitigation Through Compliance

Our proactive approach to compliance significantly mitigates risk for property owners.

Avoiding Legal Pitfalls and Fines: By staying meticulously up-to-date with the Residential Tenancies Act 1987 and other relevant legislation, we help our owners avoid costly fines, legal disputes, and reputational damage that can arise from non-compliance.
Protecting Against Disputes: Clear, legally compliant leases and transparent processes reduce the likelihood of disputes between landlords and tenants, leading to smoother tenancies.
Safeguarding Investment Value: A well-managed property that operates within legal boundaries is inherently more secure and attractive to future tenants and buyers, thus protecting and enhancing its value.

Regular Fair Housing Training and Audits

Our team undergoes regular training to ensure they are fully conversant with fair housing principles and the latest amendments to landlord-tenant laws.

Continuous Professional Development: We invest in ongoing professional development for our staff, ensuring their knowledge of the Residential Tenancies Act 1987 and related property laws remains current and comprehensive.
Internal Audits: We conduct regular internal audits of our processes to ensure consistent application of legal requirements and identification of any areas for improvement.

As accredited members of the REIWA, we have access to the latest legal updates and industry insights, further bolstering our capacity for rigorous compliance.

The Mahi Masud Guarantee: Unwavering Integrity and Expert Oversight

Licensee Mahi Masud’s personal commitment to ethical conduct and legal integrity forms the bedrock of Smart Realty’s operations. He understands that property management and sales require more than just market savvy; they demand an unwavering adherence to the highest ethical and legal standards. His hands-on involvement ensures that every property under our care is not only managed for maximum value but also managed with the utmost integrity. This meticulous oversight, combined with our expert in-house team’s dedication, means that when you partner with Smart Realty, you are choosing a definitive number one choice that prioritizes your protection and peace of mind above all else. Our proven track record—19+ years of experience, over 1,200 properties managed, and over 550 homes sold—is concrete proof that our commitment to excellence, compliance, and unparalleled service delivers outstanding results for Beechboro property owners and sellers.

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FAQs

What does a property manager in Beechboro do?

A property manager in Beechboro is responsible for overseeing the day-to-day operations of rental properties. This includes finding and screening tenants, collecting rent, handling maintenance and repairs, and ensuring that the property complies with local laws and regulations.

How can I find a reliable property manager in Beechboro?

You can find a reliable property manager in Beechboro by asking for recommendations from friends or family, searching online for property management companies in the area, and reading reviews from previous clients. It’s important to interview potential property managers and ask for references before making a decision.

What are the benefits of hiring a property manager in Beechboro?

Hiring a property manager in Beechboro can save you time and stress by handling the day-to-day tasks of managing a rental property. They can also help you find and retain quality tenants, ensure that your property is well-maintained, and handle any legal or financial issues that may arise.

What fees are associated with hiring a property manager in Beechboro?

Property management fees in Beechboro can vary, but they typically range from 8-12% of the monthly rent. Some property managers may also charge additional fees for leasing, maintenance, or other services. It’s important to discuss fees and services with potential property managers before signing a contract.

What qualifications should I look for in a property manager in Beechboro?

When hiring a property manager in Beechboro, it’s important to look for someone who is licensed and experienced in property management. They should have a good understanding of local rental laws and regulations, as well as strong communication and organizational skills. It’s also helpful to find a property manager who has a good reputation and positive reviews from previous clients.